520bet Support Center Features
Use these channels to find answers or get direct help
Type a keyword in the search bar above — withdrawal, login, bonus, cancelled match, whatever you need — and jump straight to the relevant answer.
Can't find what you need in the FAQ? 520bet's Bangla-speaking live chat agents are available around the clock — most queries get a response within 2 minutes.
For complex issues, write to support@520bet.click with full details. During business hours, replies typically come within 2–6 hours.
Questions are divided into four categories: Account, Payment, Betting, and Tech. Use the category filters to find what you need quickly.
The 520bet support team handles every issue with your account security as the top priority — your information is never shared with any third party.
Whenever a policy or feature changes, the FAQ answers are updated right away so you always have accurate, up-to-date information.
How do I use this FAQ page?
This 520bet FAQ page is built specifically with Bangladeshi users in mind. Thousands of members visit it every day to find answers — and most resolve their issues without ever contacting support.
For the fastest results, use the search bar at the top — just type a keyword and matching questions will appear. To browse a specific section, such as payment questions only, use the category filter buttons.
Click on any question to expand the full answer. 520bet regularly updates this FAQ, so every answer reflects the latest rules and processes.
Contact Support Directly
If you can't find your answer in the FAQ, use these channels
Live Chat
Chat icon at the bottom right of the site — always active
Email Support
Support@520bet.click — reply within 2–6 hours
Responsible Betting Helpline
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Frequently Asked Questions
Click on a question to expand the full answer
It depends on how much of the match was completed and whether an "official result" has been declared under the relevant sport's rules.
For cricket: For T20 matches with at least 5 overs completed and ODIs with at least 20, the result is typically determined by the D/L method and 520bet settles bets accordingly.
If the match is completely abandoned or officially cancelled:
- For a single bet — the full stake is returned (void settlement).
- If one leg of an accumulator or multi-bet is cancelled, that selection's odds are counted as 1.00 and the rest of the bet remains active.
- If an entire event is cancelled, the bet is voided and your stake is returned to your account.
After 5 consecutive incorrect password attempts, 520bet automatically locks your account as a security measure. This is done entirely to protect you.
To troubleshoot on your own:
- Click the "Forgot Password?" link on the login page.
- Enter your registered mobile number — a 6-digit OTP will be sent instantly.
- Enter your OTP and set a new password (minimum 8 characters, including at least one uppercase letter and one number).
- Log in with your new password — your account will be unlocked instantly.
The good news is that 520bet charges no withdrawal fees — however, bKash or Nagad's own transfer fees (typically 1.5%–1.8%) may apply, as these are charged by the mobile banking operator.
Withdrawal Limits:
- Minimum Withdrawal: ৳500 (via any method).
- Daily Maximum: Maximum ৳50,000 per day via bKash/Nagad/Rocket.
- Monthly Limit: No monthly cap for KYC-verified members — unverified accounts are limited to ৳2,00,000 per month.
- For VIP members: Special higher limits apply.
App crashes and update notifications are common — and in most cases, a few simple steps will sort it out.
Step-by-step fix:
- If you receive an update notification: Download the latest APK from the official 520bet website (520bet.click). If it's not available on Google Play, download and install it directly from the site.
- If the app crashes suddenly: Restart your phone and check your mobile data or WiFi connection.
- If installation fails: Go to Android Settings and enable the 'Install Unknown Apps' (Unknown Sources) option.
- If it's stuck on loading: Settings > Apps > 520bet > Clear Cache.
- If the issue persists, uninstall and reinstall the app — your data won't be lost; just log back into your account and everything will be restored.
The withdrawal process is straightforward — just log in and follow a few simple steps.
Step-by-Step Withdrawal:
- Log in to 520bet and click the "Withdraw" button on your dashboard.
- Select your payment method — bKash, Nagad, or Rocket.
- Enter your registered mobile banking number and withdrawal amount (minimum ৳500).
- Submit the request using the confirmation code sent to your mobile.
- Your request will show as pending — you'll receive a mobile notification once it has been processed.
Processing Time: 1–3 hours under normal conditions. During peak hours (10 PM–12 AM) it may take 4–6 hours. Your first withdrawal may take 6–12 hours due to KYC verification.
Yes, 520bet offers live scores and match statistics. Log in, head to the Sports section, and you'll see live scores updating in real time for all ongoing matches.
What's available in live data:
- Cricket: Ball-by-ball updates, wickets, run rate, required rate, and partnerships.
- football: Goals, yellow/red cards, corners, possession percentage, shots on target.
- Tennis: Set-by-set scores, service points, break points.
Live Streaming: Live video streaming is available for select events — especially major tournaments — and requires an active balance in your account.
520bet provides several responsible betting tools, completely free of charge. You'll find them under the 'Responsible Gaming' section in your account settings.
What you can set:
- Deposit Limit: Set a daily, weekly, or monthly deposit cap. Lowering a limit takes effect immediately; increasing it requires a 24-hour waiting period.
- Session Time Limit: Set a time limit on how long you can bet in a single session. You'll be automatically logged out when the time is up.
- Cooling-Off Period: Temporarily deactivate your account for 1 day to 6 weeks. During this period, logging in or making deposits will not be possible.
- Self-Exclusion: Lock your account for a fixed period of 6 months to 5 years — once activated, it cannot be reopened before the chosen period ends.
- Betting History Review: View your full bet history and spending summary anytime.
Can't find it in the FAQ? Here's where to go.
520bet knows not every question fits neatly into an FAQ. That's why our 24/7 live support team is always on standby alongside this page. Just click the green chat icon at the bottom right to get help in Bengali.
For complex financial or account-related issues, email is better since you can easily attach screenshots or documents. For general questions, live chat is the fastest option.
The 520bet support team takes every complaint seriously. Operating on Bangladesh time, they're available to help you around the clock.
Useful Links for New Members
New to 520bet? These pages will get you started:
- Registration & Bonus: Create a New Account and get a 100% welcome bonus.
- Betting Strategy: on the Betting Tips page Read expert advice.
- Offers & Bonuses: on the Voucher page View all current offers.
- Financial Transactions: on this page Find full details on deposits and withdrawals.
- Responsible Betting: Safe Betting Guide Read and set up your protection tools.
- Privacy & Terms: Privacy Policy and Terms & Conditions Read.
Got your answers? Start playing now.
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